Hunter Montgomery: So, especially in the software world right? We focus on B2B SaaS software companies.
For listeners who might not know, what do we mean by customer success? Well, the more you know, right? Well, Hunter, let’s start here. I don’t think anybody would contend me as a cowboy, so. But one of my jobs after college, I was a cowboy on a cattle ranch in Wyoming, so that’s, you know, I have my little polo shirt in downtown DC, work for a SaaS company. It’s on LinkedIn, you’d have to scroll down pretty far. Well, you’d have to scroll down and actually this came up last week at the customer conference – we were talking about this at our conference last week. What’s one interesting thing about you that folks wouldn’t gather by looking at your LinkedIn profile? Hunter, before we dive into our topic, I like to start off these podcast episodes with a quick icebreaker. I’m your host, John Tyreman, and I am joined today by Hunter Montgomery, Chief Marketing Officer at Churn Zero, a customer success enablement platform, and we are here to talk about the importance of alignment across sales, marketing and customer success, a very important topic especially today. Welcome to The Digital Marketing Troop, where we help you go in the trenches so you can learn more about digital marketing. Continued abuse of our services will cause your IP address to be blocked indefinitely.John Tyreman: Hi gang. Please fill out the CAPTCHA below and then click the button to indicate that you agree to these terms. If you wish to be unblocked, you must agree that you will take immediate steps to rectify this issue. If you do not understand what is causing this behavior, please contact us here. If you promise to stop (by clicking the Agree button below), we'll unblock your connection for now, but we will immediately re-block it if we detect additional bad behavior. Overusing our search engine with a very large number of searches in a very short amount of time.Using a badly configured (or badly written) browser add-on for blocking content.Running a "scraper" or "downloader" program that either does not identify itself or uses fake headers to elude detection.Using a script or add-on that scans GameFAQs for box and screen images (such as an emulator front-end), while overloading our search engine.There is no official GameFAQs app, and we do not support nor have any contact with the makers of these unofficial apps. Continued use of these apps may cause your IP to be blocked indefinitely. This triggers our anti-spambot measures, which are designed to stop automated systems from flooding the site with traffic. Some unofficial phone apps appear to be using GameFAQs as a back-end, but they do not behave like a real web browser does.
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